How To Manage Negative Comments On Social Media

PriyaJ's avatarPriya Thakkar

negative feedback

Social Media is one of a kind open condition that has its own way of life and desires. Customary client administration and advertising may not be sufficient. Here are a few tips to deal with complaints, negativity or unseemliness on the Social Media.

  1. Read The Message

Whenever you get any complaint, read the message carefully. Try to find the root of the cause and think, what can you do to resolve this issue.

  1. Take A Screenshot

It’s a good idea to take a screenshot and document the message. Why? It can be useful to share with a colleague who might want to follow-up. It is  worth to take screenshot for the future training.

  1. Do Not Delete

You might think to delete the negative feedback from your social media pages. But I will suggest don’t do that. Be transparent with your audience. Deleting this kind of feedback conveys you might have…

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